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57 Posts
I had receieved my New GP 38-2 From USA bought through G Scale Junction In Ohio(nice guy), and the engine was missing a drive wheel rubber. it was never put onto the wheel....that one slipped through quality control i guess.
Ive called USA and dealt with Neal. Not a great cutomer service representative to say the least..hes really not in a hurry to help me or make sure im happy. very impersonal. i mean ive had this engine for a week and half now and cant run it cause it was sold incomplete..I was instructed to fax a copy of my invoice to Mike in parts. I did on tues, its now friday..nothing, no responce either. so i call Neal again and he said to call back monday..NOT happy with my first USA product USA or having to deal with Neal.
Ive called USA and dealt with Neal. Not a great cutomer service representative to say the least..hes really not in a hurry to help me or make sure im happy. very impersonal. i mean ive had this engine for a week and half now and cant run it cause it was sold incomplete..I was instructed to fax a copy of my invoice to Mike in parts. I did on tues, its now friday..nothing, no responce either. so i call Neal again and he said to call back monday..NOT happy with my first USA product USA or having to deal with Neal.