Joined
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220 Posts
That Bad?
Wow..
I have been ordering from trainworld for a long time. My first order with them was years ago, when Bachmann started producing G-Scale. I had ordered 6 of the PRR passenger starter sets. When they arrived at my house, I opened them up.. and every single one of them were bad! Bachmann didn't wait for the paint to dry, and it was all pealing and coming off. I contacted trainworld and asked for a refund, I heard a huff, once I said all 6 sets, but had no problem sending them back for a refund.
Even with my HO scale, I had a few issues, like when they sold me a used HO Scale MTH SD70-2 that was so broken I don't know how they thought it was new. I called them, explained the situation, they apologized and replaced it, even paid to have it sent back. Other issue was I bought an MTH F3 A & B set, within 5 mins the B unit died. I emailed them couldn't get a response, was told to contact MTH and well you all know what it's like trying to contact MTH.. So I contacted trainworld again, and started complaining, they took the item back, even tested the new one and sent it.
Recent problem, I ordered my Piko Digital B&O set from them last wednesday, thursday they are calling me telling me they were out of stock if I'd like something else.. my response was. umm.. NO I wanted that set, so I email saying cancelled. They cancelled.
I'm happy with their service and price, in fact, Just ordered 2 straight pieces of Piko track and a PRR Baggage car, ordered it yesterday and it shipped today. Should have it Wednesday.
I still shop with them, because If I do have a problem they usually take care of it. They know there is Social Media out there (facebook, etc) and they don't want you posting.
For the above comment, I posted on MTH's facebook about my F3 asking what they were going to do to fix the problem.. they blocked me. LOL.. so yeah no more MTH.
As far as Nicholas Smith Trains.. I've had more problems. I placed an order for an HO MTH F3A, on the web-site it was priced $229.00 It arrived with a nice big price tag of $190.00. I emailed them a few times about it, and never heard 1 thing from them. So I order from trainworld before Nicholas Smith Trains.
Wow..
I have been ordering from trainworld for a long time. My first order with them was years ago, when Bachmann started producing G-Scale. I had ordered 6 of the PRR passenger starter sets. When they arrived at my house, I opened them up.. and every single one of them were bad! Bachmann didn't wait for the paint to dry, and it was all pealing and coming off. I contacted trainworld and asked for a refund, I heard a huff, once I said all 6 sets, but had no problem sending them back for a refund.
Even with my HO scale, I had a few issues, like when they sold me a used HO Scale MTH SD70-2 that was so broken I don't know how they thought it was new. I called them, explained the situation, they apologized and replaced it, even paid to have it sent back. Other issue was I bought an MTH F3 A & B set, within 5 mins the B unit died. I emailed them couldn't get a response, was told to contact MTH and well you all know what it's like trying to contact MTH.. So I contacted trainworld again, and started complaining, they took the item back, even tested the new one and sent it.
Recent problem, I ordered my Piko Digital B&O set from them last wednesday, thursday they are calling me telling me they were out of stock if I'd like something else.. my response was. umm.. NO I wanted that set, so I email saying cancelled. They cancelled.
I'm happy with their service and price, in fact, Just ordered 2 straight pieces of Piko track and a PRR Baggage car, ordered it yesterday and it shipped today. Should have it Wednesday.
I still shop with them, because If I do have a problem they usually take care of it. They know there is Social Media out there (facebook, etc) and they don't want you posting.
For the above comment, I posted on MTH's facebook about my F3 asking what they were going to do to fix the problem.. they blocked me. LOL.. so yeah no more MTH.
As far as Nicholas Smith Trains.. I've had more problems. I placed an order for an HO MTH F3A, on the web-site it was priced $229.00 It arrived with a nice big price tag of $190.00. I emailed them a few times about it, and never heard 1 thing from them. So I order from trainworld before Nicholas Smith Trains.