I thought no one would EVER ask!!!
Let me tell you my story
It started with wanting a Circus train..Bachmann..NO...I had to have a Keystone because it was PRETTY!!!!
What a mistake!!!
I have to say that their customer service is pretty good.
I recieved mine as a gift from my wife, well I unpacked it and tried to run it...it just stood there and whinned real loud, which meant to me that the gears were touching very lightly!
I called them and they sent me out a replacement engine..THAT too also just stood there on the track and whinned, again telling me that the gears were not touching!
I called them and they stated that it was tested before it was sent to me.......I really do not believe this, but the guy lead me to believe me that it was throughly tested prior to shipment..again I do not believe this to be true..as both boxes had no signs of abuse!
The second time they gave me a story, and really did not want to replace it, he called back after I called him back to ask about the status, he stated that he was going to send me out a new set, being throughly tested, before it is being sent to me!
That was last week I am still waiting for it to arrive...I am starting to feel that I was told a story!
My advice is that if you plan on buying a Keystone train...DON'T...save up a little more money and buy at least a bachman..I know they work out of the box!
They are made very flimsy and cheap!
After I get one that works it will finish out life as a shelf queen....looking pretty, as running it would not be very productive.
Their customer servive is great! But the train...well stay away!
IMHO
Bubba