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757 Posts
for xmas i made a list and directed my 'santa' to ridge road to order from about ten sets of preiser figures-to my delight she didnt pick a one or two, she got them all, about $220
in some way, one set got the numbers reveresed-i dont know if it was my wife or the shop-ie instead of 123 it was 132-all the others were correct-
i got a set of duplicates-ie a set i didnt want and already had-bavarians fighting-so its not like more station passers-by or generic figures
i called and explained the situation,explained that the numbers had been reversed and could i send back the wrong set and get the right set-ie an exchange in essence
and I was ready to order quite a bit more stuff-
until im told there will be a 10% 're-stocking fee" -nowhere on the site or the bill anything about re-stocking fee-not fair and one sided
to me its an exchange due to a mistake-and i was polite about not pressing whos mistake it was -
so for $2.00 i wont be doing business with Ridge Road anymore-i cant tell you how pissed off about the fact they wont exchange without a charge for what was a mistake on a respectable bill-
(and had they said 'send it back but well have to charge you for postage'-no problem -)
i cannot tell you how much ive spent over the years with them
-but customers must come easy
now i feel better
in some way, one set got the numbers reveresed-i dont know if it was my wife or the shop-ie instead of 123 it was 132-all the others were correct-
i got a set of duplicates-ie a set i didnt want and already had-bavarians fighting-so its not like more station passers-by or generic figures
i called and explained the situation,explained that the numbers had been reversed and could i send back the wrong set and get the right set-ie an exchange in essence
and I was ready to order quite a bit more stuff-
until im told there will be a 10% 're-stocking fee" -nowhere on the site or the bill anything about re-stocking fee-not fair and one sided
to me its an exchange due to a mistake-and i was polite about not pressing whos mistake it was -
so for $2.00 i wont be doing business with Ridge Road anymore-i cant tell you how pissed off about the fact they wont exchange without a charge for what was a mistake on a respectable bill-
(and had they said 'send it back but well have to charge you for postage'-no problem -)
i cannot tell you how much ive spent over the years with them
-but customers must come easy
now i feel better