I bought a Hobart caboose kit and interior kit in ~2004. I am now ready to start assembling it, but can't find the written instructions.
I emailed (the new owners of) Hartford Products on Thursday, February 7, 2008 at 1:13 PM, asking them how I could obtain or purchase replacements. I did use the latest email address (from their website) and used the words "please" and "thank you".
I received a reply email with MS Word.doc replacements of the instructions (at no charge) on Friday, February 8, 2008 at 6:16 PM. I consider this first class service and it doesn't seem to be in agreement with the implication that they have gone "out of business".
I too have had some difficulties getting in touch with Hartford. It seems that just persistant phone calls as all the messages I left were never received...... Something about they have 2 different answering machines and it does not record after like 10 messages but lets you leave it anyway. After a few months I finally got the missing parts but since I had already started on other projects thats all on the back burner now. Kinds sux since I really wanted to have the Barnhart done when I was on my leave from work. Was the plan but that all changed with a ton of missing parts from a brand new old Hartford kit.
I finally got through and hopefully my parts are on the way, at least they said they would be Tuesday I'd keep trying to call until you talk with someone. For some reason emails and phone messages don't seem to get through.
I'm having the same trouble. I've sent several emails with no answer to report a missing end wall for my WSLCO 4/6 Caboose. I forgave them on the first email due to the power outage. I got a broadcast email from them saying they'd get back to all of us after the outage, but they never did. I sent a 4th email this morning. I hope all is okay there.
You can also use that message system to find the handle of a user if all you know is someones name. Open the message system and click on Compose Message. Then just enter the first or last name of the individual and hit the search icon. The system will return all of the handles of members who have either that first name or last name. If you only know part of the handle, it will find all handles containing that string too. Pretty neat...
Now...back to Hartford talk.
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