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I tried that route to get some extra windows. They said they wouldl send them to me, but didn't say anything about costs. If you tell them the kit and the number on the sprue, apparently they will make extra parts available. Their English isn't too good, and I got the impression that we'd have been able to communicate better in German. (I had 4 years of it, but that was 40 years ago!)
I wound up making copies of their windows using resin castings.
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