Thought you were a mac guy, Dave! As such, we wouldn't expect much PC .....
It depends. What you need is the right people to listen to unfiltered, unspun input from the right people. That, combined with some unrevised history (also developed from unfiltered, unspun information) will provide the correct interpretation of the response of the users.
I love my Bachmann K-27. I can't say enough good things about it. It runs great, it looks great, it's fantabulous. Pity I had to spend as much as I did to get it that way -- had the powers that be actually listened to and made use of information that they DID have prior to buildilng the locomotive, I would have been able to spend that money on a second K-27 instead of repairing the first one. I'd have been happy, Bachmann would have been happy, and nobody would have had to spin anything.
But ... that's all in the past now. I might even be talked into a second one at some point, particularly since the Bachmann board has announced that the second run, instead of new inside slant valves and new road numbers, will be a duplicate of the first run (www.bachmanntrains.com/home-usa/board/index.php/topic,4696.0.html
) although happily, the folks who wanted a 453 and missed it will have a second chance.) When these new locomotives, with the electronics and counterweight problems (presumably) solved, arrive on dealer shelves, I would imagine there'll be a fire sale on the original models, and I can scoop up another at a price that makes the "modification" a bit less painful . . . I can't imagine anyone would knowingly buy a first run locomotive with the problems when a second run one without them was available for the same price! If Bachmann then interprets this as a lack of interest in the K-27, it's a huge mistake on their part.
Is that being "overcritical?" I don't think so. I don't hate Bachmann trains ... in fact, all of my current locomotives were made by Bachmann. But I think they ought to listen to the folks who run these things a little more carefully than they have been, or seriously evaluate the folks they allow to do the "listening" for them. I'm just glad that this time someone made enough of a loud noise that the right people heard, instead of having the K-27 go the way of the 3 truck Shay. It would appear that the forums, and the blogosphere can have as much influence in the corporate world as it is beginning to in the political one.
Nobody likes having their feet held to the fire. The idea is to remove the impetus to do so. It's been my experience that folks here are as quick to be excited about a good product as they are to be upset about a bad one. Look how many people, like me, are thrilled with their K's even WITH the problems. Next time, we'll hope for the Laurel and Hearty Handshake (with all due apologies to Blazing Saddles) instead of the torches and pitchforks. I will line up to buy the next Bachmann locomotive with great expectations (assuming it's not "Spock the Vulcan" again!) but don't expect me to be uncritical of any issues with it that really never should have seen the light of day just as sign of loyalty to the manufactuer.... there's only one forum I know of where that's the rule, and they lose people there on a regular basis too.
Slate Creek Railway,
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