Posted By Brian Tusin on 09/09/2008 8:42 AM
As I can see no one sees my problem. I do not feel like I was treated right. Also paint should just not flake off like that. The bottom line I am just not happy with Asters service. I think it is crazy that it taked 10 days to 2 weeks to get parts to you that were there mistakes.
I beg to differ. I do see your problem. You feel slighted in your treatment by Aster's representative here. You feel that for the price you paid (probably around $4,000.00 and over 20 hours of your time) you expected the part to not lose paint. You are not a happy camper at this point.
Oh, also, you feel that 10 to 14 days is too long to get a replacement part to you. There, now I believe I have reiterated your feelings about it.
You feel doubly-slighted because, after you pubicly complained, the Aster Representative has relented and said he will honor your request for a replacement... you see that as sort of a backhanded appeasement gesture.
But, I don't think that is really your problem. I really don't!
Your problem is that you are not thinking through the situation.
You have a half dozen respondents to your situation here on MLS that have attempted to help you understand the reasons that the Aster Representative did not immediately respond in your expected way. We have attempted to explain why the paint came off. We have attempted to explain that even if he were to send a replacement, it will do the exact same thing. Please think ahead a short time and realize that you will not be better off for receiving the replacement. It will accomplish NOTHING for you. You will not gain from that response to your problem.
I initially thought that the amount of paint that came off was a large patch on the outside of the chimney such that there is a glaring shiny brass spot visible. I realize that the photos that have been posted are NOT of your engine, but you have not stated that the amount of paint that came off was much worse that what they show. So I attempted to find a reason for the problem and asked questions to gather more information. I had to ask twice before you responded. This tells me you were not seeking solution, but rather demanded assuaging your ego.
Cool yer jets, fella! Think through this situation.
The paint comes off the chimney... many people have pointed that out. Yes, you paid a pretty penny for the locomotive. But, I wonder how much we would have to pay for something that would not lose paint like it did? Would you be willing to pay $5,000.00 for one that the paint won't come off of? I wonder what it would cost to come up with some process whereby the paint would not come off... $10,000.00?, $50,000.00? Put a price on it, please!
What price would you find acceptable for the locomotive if you knew the paint would chip off? What discount do you expect? Knock $10.00 off?... $100.00?, $1,000.00?, $3,999.00? Put a price on it, please!
I am not privy to the actual conversation, but by your own account, the Aster Representative explained that a replacement part would just do the same thing. Think ahead a bit here, and tell me how many times would you demand repeated replacement parts for the same problem? Put a price on that, please!
Have you mailed anything lately? How long does it take your electric payment to get from the mailbox to the electric company? 2 or 3 days if it is just across town. How long to get a part from Japan to the U.S. and to your house? Sure, there are 2nd day air services... wanna PAY for that? Put a price on it, please!
What should the Aster Representative have done after your public complaints here? Ignore you completely? Sue you for defamation of character? Send you a factory built replacement engine? Deliver it to your door personally, with a bouquet of roses, a box of chocolates and a lottery ticket? Put a price on it, please!
I don't know what you should do at this point. I don't think that it would be right for you to receive a full refund for the locomotive if you send it back. I have no idea what shape it is actually in... it may be in perfect condition (except for some missing paint on the stack) or it might be in need of corrective repair. I DON'T KNOW, but if I were the vendor, I would not be in a mode of cheerfully refunding your money.
I would like to see you keep the locomotive and enjoy it, but I have the feeling that is beyond possibility at this point. I suppose you could sell it and attempt to recoup your costs.
I'd recommend you get a hobby, but that may be a bad bit of advice for you... uh... get a second job so you don't have time for a hobby, you might be happier that way.