Once again, I was not bashing you at all, sorry that you have misconstrued my statement. Not knowing how your conversation went, I can only speculate that there might have been some over-reacting. Yes, the baking on of steam oil and chipping of paint will occur on the mikados, but I have never been turned down for a part that was needed. I never once stated you were lying, I was just speculating based on my on-going relations with Hans and Aster. Oil will bake on most paint surfaces, this is not only limited to aster engines. Almost all locomotives have this issue, due to excessive heat in the smokebox and very thin paint/insulation, it's a proven fact that it will happen.
Brian, for someone who works in customer service, you certainly have thin patience when it comes to minor issues. Yes, you should not have to fix the paint problem, but considering you just spent a good amount of time building that kit, maybe you should run it some more, enjoy the fruits of your labor. The engine will not stay pristine forever, if you wanted it to do that, then it should have been kept in the box. I equate this to owning your first new car. The forst ding, nick or scratch will aggravate you to no end, but in the long run, if you wanted to keep it perfect, then it should have been left in the showroom.