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2,500 Posts
While I was doing the c-16/bug mauler bash (see the model making forum) the polarity marks came off the wiring for the connector plug on the tender. Only 2 pin, not a big deal, it's either right, or a dead short. Still I thought I'd query Aristo tech support, since none of their online drawings show it. Simple question, simple answer, right?
WRONG! A fellow named Navin responded (after 3 or so days) to tell me that I HAVE to send the tender AND loco in "for repairs" instead. to quote the kiddies "Like WTF?". I sent him a polite response outlining why this was not an acceptable solution, and...... no reply.
Is this their usual way of dealing with customer questions? Why bother even HAVING tech support if it is. Wanting someone to pay a bunch of freight and risking damage to a one off custom piece (and maybe having them send you a "stock replacement" in return) for a 2 minute soldering job is beyond stupid, it's arrogant.
WRONG! A fellow named Navin responded (after 3 or so days) to tell me that I HAVE to send the tender AND loco in "for repairs" instead. to quote the kiddies "Like WTF?". I sent him a polite response outlining why this was not an acceptable solution, and...... no reply.
Is this their usual way of dealing with customer questions? Why bother even HAVING tech support if it is. Wanting someone to pay a bunch of freight and risking damage to a one off custom piece (and maybe having them send you a "stock replacement" in return) for a 2 minute soldering job is beyond stupid, it's arrogant.