[KeithRB]

I tried calling Phoenix today and got a message that the number was disconnected. I tried the toll and the toll free number. I hope things are OK, they have a card there I am having repaired.

 

[Nick Jr]

I had no luck about a month ago with E or V mail, sounds like situation has gotten worse, very sorry.

 

[Greg Elmassian]

Yep, response has been getting slower and slower, yesterday it said disconnected, today it has their message back on.

I would think maybe they changed their phone service.

They are only "open" tuesday through thursday, 10 am to 4pm, Friday 10-2pm

Greg

 

[philtheking5]

I'm in the same boat. I bought an SM-18 decoder for my C-19 and it never really worked right. It has since stopped making sound. I have tried to contact Phoenix several times with no response. I'll probably write them off and buy a new decoder from another manufacturer.

 

[Greg Elmassian]

No, just keep calling. Persistence has paid off historically. I'd be too pissed to give up. It's not the money, but the principal.