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Posted By blueregal on 11/16/2008 3:45 PM
I'm like you i've been there several times since being alerted on another site, but today there it was. I think maybe it may be a random thing. In other words it's only placed on logging in at random times or individuals?? Unsure though, I have been there many times and no problem today was the first time. I just logged into they're site www.st.aubins trains.com i believe and I use Firefox, and webroot spywear finder or virus finder on my computer for about 2 yrs now. The Regal


It might be a courtesy to St. Aubins to send them a note about it. Include anything that can help them narrow down what page of their site might be the culprit.

I did some searching on the web and all the places that I found with info about it said it is a "low risk" spy program and one indicated that it is a legitimate (NOT TO ME!) purchase tracking system... but I hate that sort of thing anyway so I would want to be warned if it was on my system and I would want to get rid of it. The sites also said you would need to do some manual deleting of a file to actually cure the infection.
 

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Posted By aceinspp on 11/16/2008 5:48 PM
I just love all you guys that are to cheap to call and place and order. forget the web site and just ask them for what you need. Later RJD


It is not a matter of being too cheap to call and place an order... The web site is an advertisement for goodies that I might not even know exists... how can I call them to say what I want if I don't even know it exists?!?! There are way too many vendors in this hobby that make that assumption that I already know what is available and know all the in's and out's about all the various products.

Besides, looking at photos of products can induce the desire to spend the food money on them... the electric company can just wait until I get paid again... the gas company can too... the landlord... well, ya see, there was this extra expense this month... the phone? Well, gee, I need it to place an order next month, so maybe I can use the car insurance money to pay their bill.

Also, I am NOT going to call any vendor to ask what they have or ask what the price is... "if you have to ask the price, you cannot afford it" and if I cannot afford it, I am not going to waste my time or their's calling them. I really don't think they would like it if I did... or how about; "I've got forty nine dollars and thirteen cents, what do you have that I can afford?" (Bet that'd go over big, too!)



Still and all, if anybody is having a problem with any web site, PLEASE send an e-mail to the owners (or call) to let them know that it is happening; they "Should" be happy that someone tells them about it so they can get it fixed. The Internet is cheap advertising for them, without which, they will lose sales, I guarantee it! And if they don't make money, then they will go out of business and then WHO will YOU call when you want something?
 

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Any web master will tell you that folk complain a lot about web sites (ask Shad or the moderators here!) even when the problem is actually the person doing the complaining. But if no one tells them that there are "real" problems then the problems will just continue.

One has to be very specific as to what the problem is and how it manifests itself... include the web address where the problem starts (the URL), how you got there (clicking on a link from another page or directly to that page) and explain a bit about what the page looks like, and then what you did just before the problem showed up... like, what you clicked on or moved the mouse over or how long it took for the problem to manifest itself. Include your computer's operating system (Windows 98, XP, Vista, etc., Mac OS version, etc.) and what browser you are using (Internet Explorer, Mozilla, etc.) and what anti-virus and anti-spyware you are using. Report what you see on screen,(dialog boxes that show up, warnings, etc.)

Above all, be gracious to them, don't bellow that they are at fault! They may not yet know that the problem exists. Don't expect the fellow that works 9 to 5, Monday thru Friday to have it fixed on Saturday night 2 minutes after you let them know of the problem. It may be very hard to find and even harder to cure.

The problem could also be YOU or YOUR computer, too. So berating them is foolish and counterproductive!

I presently have a problem with the Trains.com forums... I cannot post text in threads in any forum there... I get "permission denied" errors. Any threads I startt have the subject line I type, but the body of the missive is always blank.

Unfortunately, the method they provide to contact them is a part of their web software and it gives me the same errors when I try to contact them via PM or their provided link to e-mail . I finally managed to get their attention by using the subject line of new threads I started. Once they contacted me via e-mail I could replay to them (using my e-mail program) about the problem and they have been working WITH me to correct it, even though it is obviously a problem in my computer (as evidenced by other people being able to make postings). It ain't fixed yet, but that is mostly my fault for not persung it more diligently.

Anyway, St. Aubin's not commenting or replying may simply be that the person that handles their web site may not know about the complaints yet (they probably contract the maintenance out to a web developer and they have not replied yet.).
 
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