Any web master will tell you that folk complain a lot about web sites (ask Shad or the moderators here!) even when the problem is actually the person doing the complaining. But if no one tells them that there are "real" problems then the problems will just continue.
One has to be very specific as to what the problem is and how it manifests itself... include the web address where the problem starts (the URL), how you got there (clicking on a link from another page or directly to that page) and explain a bit about what the page looks like, and then what you did just before the problem showed up... like, what you clicked on or moved the mouse over or how long it took for the problem to manifest itself. Include your computer's operating system (Windows 98, XP, Vista, etc., Mac OS version, etc.) and what browser you are using (Internet Explorer, Mozilla, etc.) and what anti-virus and anti-spyware you are using. Report what you see on screen,(dialog boxes that show up, warnings, etc.)
Above all, be gracious to them, don't bellow that they are at fault! They may not yet know that the problem exists. Don't expect the fellow that works 9 to 5, Monday thru Friday to have it fixed on Saturday night 2 minutes after you let them know of the problem. It may be very hard to find and even harder to cure.
The problem could also be YOU or YOUR computer, too. So berating them is foolish and counterproductive!
I presently have a problem with the Trains.com forums... I cannot post text in threads in any forum there... I get "permission denied" errors. Any threads I startt have the subject line I type, but the body of the missive is always blank.
Unfortunately, the method they provide to contact them is a part of their web software and it gives me the same errors when I try to contact them via PM or their provided link to e-mail . I finally managed to get their attention by using the subject line of new threads I started. Once they contacted me via e-mail I could replay to them (using my e-mail program) about the problem and they have been working WITH me to correct it, even though it is obviously a problem in my computer (as evidenced by other people being able to make postings). It ain't fixed yet, but that is mostly my fault for not persung it more diligently.
Anyway, St. Aubin's not commenting or replying may simply be that the person that handles their web site may not know about the complaints yet (they probably contract the maintenance out to a web developer and they have not replied yet.).