I actually think Aristo is surprisingly tolerant of criticism on that forum. I've learned a lot about what can go wrong with aristo stuff there,. I've posted a lot of criticism myself. I know they've banned people, which I'm sorry about, but I'm trying to figure where it's in a manufacturer's interest to have a forum filled with constant complaints about the product? That's what forums like this are for. On the aristo forum you can still post a question and have the president of the compnay answer--even if he doesn't always give the answer you want.