wslogger15
Passenger
Posts:3
Send Message
 | | 07/14/2008 8:09 AM |
| | I know this has come up before but does anyone know the current status of Hartford Products? I can't get them to respond to phone calls and emails. | | | |
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jimtyp
1st Class Member
Centennial, CO
Conductor
Posts:755
Send Message
| | 07/14/2008 9:23 AM |
| | I've had some difficulties getting through myself at times. Phone seems to work best, but I'd keep calling until I actually talked to someone, leaving messages doesn't work so well. | |
livin' la vida loco | |
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tbug
1st Class Member
Foreman
Posts:137
Send Message
| | 07/15/2008 4:23 PM |
| | I have lost faith in Hartford. No response and no follow-up even after TALKING to them (which was difficult at best) about the inability to deliver parts ordered back in December. Ended up going elsewhere to get the needed parts. | | | |
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jebouck
Spokane Valley Wa
Brakeman
Posts:57
Send Message
| | 07/15/2008 6:40 PM |
| Same here.
No responses.
Not a good way to run a company. And I'm not alone with my observations.
jb | | | |
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Jerry Barnes
1st Class Member
Lexington, NE
Engineer
Posts:1140
Send Message
| | 07/15/2008 7:34 PM |
| | Too bad, was a good outfit, back in Bob's days. Jerry | |
Life is too short to take seriously. | |
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Kovacjr
1st Class Member
Lakewood NJ
Foreman
Posts:369
Send Message
| | 07/15/2008 7:35 PM |
| | I have been in the same boat....I'll never buy or recommend again | |
Jason Kovac
Lakewood, NJ | |
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Spule 4
In The Dutch Mountains
Conductor
Posts:608
Send Message
| | 07/16/2008 2:54 PM |
| I tried calling a couple times this and last week on an order made in early June that I was told would be out in two weeks.... I get no answer, and left a message (no actual greeting) with no call back.
A shame, they apeared to have a nice range of stuff.... | |
Garrett
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wslogger15
Passenger
Posts:3
Send Message
| | 07/16/2008 3:06 PM |
| | Well I guess I am not alone in getting no response from this company. It is a shame that this great company that Bob Hartford started seems to be having troubles. I just wish they would reply to my numerous attempts to contact them. I really want to order from them because the stuff they sell is not offered by anyone else. | | | |
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CCSII
Norman Oklahoma
Foreman
Posts:207
Send Message
| | 07/16/2008 3:24 PM |
| Check out:
http://www.cocry.com/Merchant2/merchant.mvc?Screen=SFNT
They carry Hartford | | | |
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Spule 4
In The Dutch Mountains
Conductor
Posts:608
Send Message
| | 07/29/2008 3:55 PM |
| | Well, three messages left by me this month (with no real greating, just the automated system) and still no calls back. I checked, my card has not been billed, so I guess no kit for me. | |
Garrett
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Ironton
1st Class Member
Northwest Indiana
Brakeman
Posts:45
Send Message
| | 07/31/2008 7:06 AM |
| | C&OCRY has posted that they are unable to get through to Hartford also. Their post says they have removed Hartford from their catalog until the matter is cleared up. So the above link willnot get you any information either. | |
Rich Black
SA #269 | |
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jebouck
Spokane Valley Wa
Brakeman
Posts:57
Send Message
| | 08/03/2008 12:50 PM |
| | I'm sure someone at HF has read this thread. Why don't they pony up and tell us if they are in or out of business? | | | |
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livesteam5629
1st Class Member
Elkton, MD
Foreman
Posts:149
Send Message
| | 08/03/2008 1:18 PM |
| Back in May I called and Jeramia answered the phone. Told him I had a bad casting on truck part for my DSP&P waycar. "No problem. We will get one out to you next week" (this being Monday 12 May to be exact) Also ordered the interior kit for this car and told him I was missing facia boards. To date NOTHING after at least 4 more calls. All kind of excuses such as casting machine kaput etc etc. I am now making up a pattern for the bad truck part and will cast my own. Facia boards I can scratch. Same for interior. Sigh! Wanted more DSP&P cars over time but not now. Really very sad.
Noel
PS How in the heck do you do spell check on this site without standing on you head and etc. Shad...add spell check for us spelling impaired.
PPS Anyone have a couple pair of DSP&P Swing motion trucks by Hartford they want to part with. Contact me off line. Thanks
Noel | |
Noel Crawford | |
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Spule 4
In The Dutch Mountains
Conductor
Posts:608
Send Message
| | 08/03/2008 1:58 PM |
| | Funny, I was told that the casting machine was down but would be back on line and why my kit would be delayed two weeks...... | |
Garrett
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gary Armitstead
1st Class Member
Burbank, CA
Foreman
Posts:484
Send Message
| | 08/04/2008 8:20 AM |
| You might want to look at this link regarding the situation at Hartford Products. Doesn't look good.
http://120pointme.blogspot.com/ | |
Gary Armitstead
Los Angeles Live Steamers
SA #4449 | |
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Spule 4
In The Dutch Mountains
Conductor
Posts:608
Send Message
| | 08/04/2008 5:17 PM |
| | I wonder what the "far reaching effects" are? Like the LGB saga, we have to wait a week...... | |
Garrett
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SlateCreek
Foreman
Posts:282
Send Message
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Spule 4
In The Dutch Mountains
Conductor
Posts:608
Send Message
| | 08/04/2008 8:36 PM |
| Posted By Spule 4 on 08/04/2008 5:17 PM
Like the LGB saga, we have to wait a week......
....or maybe not. | |
Garrett
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gary Armitstead
1st Class Member
Burbank, CA
Foreman
Posts:484
Send Message
| | 08/04/2008 9:00 PM |
| That IS sad.
It looks like this will have far-reaching effects in the 1/20.3 stuff. | |
Gary Armitstead
Los Angeles Live Steamers
SA #4449 | |
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beyond.logic
Passenger
Posts:2
Send Message
| | 08/10/2008 7:31 PM |
| | Has anybody else noticed the Hartford Products ad in June Garden Railways Market Place (page 125)? Says Hartford Products is for sale - they are retiring. Hopefully we'll hear if/when someone buys the business. | | | |
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